Privacy Policy

1. Overview

Vostauk ("we", "us") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights. By using our website you consent to the practices described here.

2. Information We Collect

• Account details — your name, email address and mobile number when you register.
• Order details — delivery address, items purchased and order history.
• Communications — messages you send us and product reviews you post.
• Technical data — basic session information needed to operate the site.

We do not collect or store your card, UPI or bank details — these are handled directly by our payment gateway.

3. How We Use Your Information

• To create and manage your account.
• To process, deliver and update you about your orders.
• To provide customer support and respond to your queries.
• To improve our products and services.
• To comply with legal and tax obligations.

4. Email Verification

We send a one-time verification code to your email to confirm ownership during registration and password reset. This code is used solely for verification.

5. Payments

Online payments are processed by Razorpay. Your payment information is transmitted securely to the gateway and is subject to their privacy policy. We only receive confirmation of payment status, not your financial details.

6. Sharing of Information

We do not sell your personal information. We may share it only with delivery partners to fulfil your order, with our payment gateway to process payments, or where required by law.

7. Data Security

We use reasonable technical and organisational measures to protect your information. Passwords are stored in encrypted (hashed) form. However, no method of transmission over the internet is completely secure.

8. Your Rights

You may access and update your profile at any time from your account. To request deletion of your data, contact us at hello@vostauk.in.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

10. Contact

For any privacy-related questions, email us at hello@vostauk.in.