Cancellation & Refund Policy

1. Order Cancellation

You may cancel your order before it has been dispatched by contacting us at hello@vostauk.in or +91 90000 00000 with your order reference. Once an order has been dispatched, it cannot be cancelled, though you may be eligible for a return as described below.

2. Returns

As our products are food items (spices), we are unable to accept returns for reasons of change of mind or after the package has been opened, for hygiene and safety reasons.

We will accept a return or replacement in the following cases:

• The product delivered is damaged or in unusable condition.
• The wrong item or wrong quantity was delivered.
• The product is expired or defective on arrival.

3. How to Request a Return

Please contact us within 48 hours of delivery at hello@vostauk.in with your order reference and clear photographs of the issue. Our team will review your request and, if approved, arrange a replacement or refund.

4. Refunds

Once a return is approved, refunds are processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are made via bank transfer or UPI to the account details you provide.

5. Non-Returnable Situations

• Products that have been opened, used or partially consumed (except where defective).
• Requests raised after 48 hours of delivery.
• Products damaged due to improper storage after delivery.

6. Contact

For any cancellation or refund query, reach us at hello@vostauk.in or +91 90000 00000.